easyjob Support Options

Our individual support for you.

Not all companies require the same support. For this reason, we offer three different support levels. You can decide on your own or we can advise you about which level would be right for your company.

easyjob Silver Support Plan

Free support for the product cycle via our helpdesk ticket system. You can enter your support request using our convenient form. You always have an overview of the progress of your request and the solutions we have provided. Business critical tickets will be handled with priority.

Plan contents in detail:

• Free of charge easyjob Updates (update.easyjob6.com) for the main version.
• Access to our internal easyjob Forum.
• Electronic requests to our support team.
• Tracking of the support requests via the helpdesk ticket system.
• Support for report customization and design will be charged on a time basis.
• Priority processing of Business Critical requests.

Costs: The first year is free. Prices for the following years can be found in the Webshop.

easyjob Gold Support Plan

In addition to the Help Desk ticket system, you can also report your problem via telephone. If the telephone system is overloaded, you can enter your request using our ticket system. Gold Support requests will be handled with priority by our team.

Plan contents in detail:

• All Silver Support Plan services.
• Telephone support requests.
• Remote support if required.
• 4 hours of report customization per year.
• 10% discount on additional report customization.

Costs: depends on the easyjob license. Prices for the individual editions can be found in the Webshop.

easyjob Premium Support Plan

We offer our Premium Support Plans for larger easyjob installations, customizations and multi-site solutions.

Plan contents in detail:

• All services from the Silver and Gold Support Plans.
• A central point of contact for support inquiries.
• Support for multi-site versions.
• Trouble-shooting any issues should they arise.
• Improved reaction time also outside of normal business hours.
• Guaranteed compatibility of customized easyjob modules with future easyjob updates.
• Creation and availability of updates to correct any reported errors.
• Availability of a dedicated premium support hotline.
• Information regarding the availability of new updates and remote support for system updates.
• Prioritized support requests.
• (*) days of on-site training/consultation incl. travel costs.
• Additional training and consultancy services will be discounted 15%.
• (*) hours of report design.

Costs: The Premium Support Plan is individually calculated and customized.

(*) To be agreed upon.